Chatbots have become a vital tool in modern-day business communication. They are critical for customer support and help improve the overall customer experience. Indeed, 61% of consumers say they prefer to communicate with brands via bots, citing speed and availability as the two main advantages of AI chatbots over human support.
1. Available 24/7
Bots are available 24/7 and respond to queries quickly. Also, they don’t tire. Customers can ask bots as many questions as they wish without the bot feeling overwhelmed. It’s a quality that human support teams lack. Humans tend to get agitated when they feel the customer is asking too many questions.
2. Helps You Improve Customer Satisfaction
The advantages don’t end there. Timely and reliable customer service often means greater customer satisfaction – and that’s precisely what you can expect from chatbots. Customers leave feeling more satisfied with the experience, leading to repeat purchases and greater loyalty. The trickle-down benefits are endless.
1. Chatbot Security
Unfortunately, bots also present marketers and brands with a few tough challenges. For instance, security remains a significant bottleneck, with phishing bots now a huge concern. Hackers have found an easy way to use bots to lure victims into filling out forms and submitting personal information, credit cards, bank account information.
Shane Baker takes a closer look at more of these benefits and challenges and offers viable solutions to help marketers make better use of AI chatbots. You can also check out all the costs and benefits in the infographic below.
We can’t pretend any longer – the future of work is remote! Although the majority of people still work from commercial office spaces in towns and the big cities, the coronavirus has shown us that it’s only a matter of time before nearly everyone is working from the sofa at home.
Business2Cmmunity recently did research on this topic (working remote). The findings are quite revealing.
Remote Work Findings
First off, 79% of knowledge workers already work from home once in a while. Knowledge workers are people whose main capital is their knowledge. They include physicians, pharmacists, programmers, architects, academics, engineers, and public accountants. 70% of these professionals now work from home at least once a week.
What’s more, it seems that both employers and employees are pro-remote-work. Up to 53% of polled employers were excited by the potential that remote work offers. At the same time, at least 60% of employees said they would happily leave their current office job for a full-time remote position at the same pay rate. Among the employees already working from home, 90% said they plan to work remotely for the rest of their careers.
The report covers many other points, including factors driving employees to work remotely and how the employer and employee stand to benefit. Check out the rest of the findings to determine whether a shift to remote would be in your best interests too.
Thanks to the folks at Business 2 Community for this eye-opening infographic.
Propel your business into the future. No matter what your business is, time doesn’t wait for you to keep up. Innovations in marketing, customer service, finance, and day to day operation of your business come quickly. Therefore if you don’t keep up you might easily end up left behind by the competition.
With that in mind, it’s important to keep innovating and looking for ways you can ensure that your business is as prepared as it can be for the future. Thankfully, preparing for the future doesn’t have to be intimidating. For example, here are 15 steps you can take now that will help ensure that your business is ready for whatever lies ahead.
What to do to Propel your Business into the Future
One important thing to consider is that being eco-friendly is only going to become more important. A lot of customers want businesses to use biodegradable packaging. Going paperless or offering work-from-home flexibility can help the environment and make employees’ lives easier.
It’s also crucial to keep an eye on big cultural trends. Whether it’s an increased focus on mindfulness and wellness or giving employees plenty of chances to advance their careers within the company, keeping up with changes to workplace culture can go a long way toward helping your employees be happy and productive.
Thanks to our friends at Fundera for this illuminating infographic.
There are at least seven billion people in the world, but they can be divided into these dozen personality types.
How will knowing someone’s personality type benefit your business?
Some personalities will complete tasks better than others. Some personalities will handle customer service with ease. Think of matching the personality strengths to the tasks they’re best suited for. Life could be a lot easier when conflicts are minimized.
- Challenger – Driven and passionate, they bring out the best in themselves and others.
- Winner – They have the confidence and charisma to solve big problems and become influential leaders.
- Seeker – They don’t wait for opportunities to knock; they go hunting and seize it when they find one.
- Risk Taker – They’re not afraid to take a gamble in life, so they sometimes lose big but also win big.
- Enthusiast – Whatever venture they get into, these social butterflies are eager and excited.
- Buddy – They are approachable and generous, so they’re rarely in conflict with anyone else.
- Collaborator – Like oil in machinery, these folks know how to work with people and make people work with one another.
- Peacekeeper – As great listeners, they have developed diplomatic skills that can dissolve conflicts.
- Technician – Given their cool-and-calm practicality, they thrive best in steady environments.
- Bedrock – The reliable ones, they’re prepared for any challenge life throws their way.
- Analyst – They want to get things right, so they aren’t afraid to study data to find the best way to do so.
- Perfectionist – Never settle for less, they’re always looking for ways to improve their situation.
Where do you fall?
Thanks, Onstride.co.uk for this amazing list of personality types.
For a company to get the best employees good job ads are a must. Many industries require employees with specific, skills, experience, or knowledge and finding the right person can be a challenge.
That’s why a good job ad is so important … the best employees are often in high demand. A well-written advertisement can get the attention of qualified employees and encourage them to apply.
The larger a company’s potential hiring pool the better. Here are tips for writing an effective job ad.
Three Tips To Write An Effective Job Ad
1. The Job Title:
Is the first thing a potential employee will read. Due to the amount of information, people have access to attention spans can be short. Therefore a job title needs to concise, match common search terms so it can be found, and avoid confusing acronyms or jargon.
2. Focus On The Job:
The job description should be realistic and focus on day to day tasks an employee will perform. A realistic portrayal of a job can make interested employees more likely to apply and gives a company a chance to sell themselves to job seekers.
3. Define Goals:
Aside from knowing what a job is potential employees want to know what their goals are. Key tasks, specific benchmarks, and how these goals integrate into a company’s overall strategy should be clearly defined.
Our thanks go out to HeadwayCapital.com for this helpful infographic.