Tag Archives: business

Top Challenges and Benefits of AI Chatbots

Infographic of challenges and benefits of AI chatbots.

Infographic of challenges and benefits of AI chatbots.

Chatbots have become a vital tool in modern-day business communication. They are critical for customer support and help improve the overall customer experience. Indeed, 61% of consumers say they prefer to communicate with brands via bots, citing speed and availability as the two main advantages of AI chatbots over human support.

Benefits

1. Available 24/7

Bots are available 24/7 and respond to queries quickly. Also, they don’t tire. Customers can ask bots as many questions as they wish without the bot feeling overwhelmed. It’s a quality that human support teams lack. Humans tend to get agitated when they feel the customer is asking too many questions.

2. Helps You Improve Customer Satisfaction

The advantages don’t end there. Timely and reliable customer service often means greater customer satisfaction – and that’s precisely what you can expect from chatbots. Customers leave feeling more satisfied with the experience, leading to repeat purchases and greater loyalty. The trickle-down benefits are endless.

Challenges

1. Chatbot Security

Unfortunately, bots also present marketers and brands with a few tough challenges. For instance, security remains a significant bottleneck, with phishing bots now a huge concern. Hackers have found an easy way to use bots to lure victims into filling out forms and submitting personal information, credit cards, bank account information.

Shane Baker takes a closer look at more of these benefits and challenges and offers viable solutions to help marketers make better use of AI chatbots. You can also check out all the costs and benefits in the infographic below.

 

Ways to Motivate Your Remote Team

Ways-to-Motivate-Your-Remote-Team-315

Ways-to-Motivate-Your-Remote-Team-315

When motivating a remote team there are several different approaches a manager can take. One of the key difficulties with remote workers is the lack of a traditional office setting. This makes team building difficult. Here are three tips to help build team unity even when they’re spread out across the world.

Three Ways To Build Team Continuity With Remote Workers

1. Foster Personal Interactions

Remote workers can feel left out due to a lack of in-person interaction with their co-workers. Therefore, make it a priority to encourage communication. Try personal discussions and communication platforms such as Facebook Messenger. By encouraging communication trust is built up between onsite and remote employees.

2. Keep Them Informed

It’s easy for remote workers to feel distant from their employer. As well, may be unaware of current events. A good manager keeps them informed with regular meetings. Highlight business performance, goals, and current important news items.

3. Use Technology To Build Communication Channels

Internet communication platforms such as Slack make interoffice communication easy no matter where employees are located. A general office chat room allows remote workers more opportunities to interact with the rest of the team. As a result, this helps to build camaraderie.

Thanks to our friends at Businessbacker.com for this insightful infographic.