Tag Archives: social media for business

What Social Media Platform is Right for your Business?

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Social media platforms have been very instrumental in creating brand awareness and growing businesses. With platforms like Facebook and Instagram hosting over 2 billion and 1 million monthly active users, marketers have discovered that they can do more than just being a medium for communication with family and friends overseas. As many businesses continue to create social media accounts every day, it is worth noting that not all platforms will be useful for a specific brand. Let’s look at which social media platform is right for your business.

Social Media Platform Purposes

Facebook, Pinterest, Twitter, and LinkedIn are different. This is due to the fact that they host different kinds of audiences. Pinterest, for instance, has 68 percent of the users being female while the remaining 32 being male. This should ring a bell; if the target audience of a business is the women, then Pinterest should be the place to be. This tells you that it is vital to study the demographics of the users of a social media platform before choosing it to promote a brand.

The type of content that an audience prefers to engage with should also be considered. If a marketer is targeting the millennials, Instagram will make the best pick as they prefer visuals and sharing through the use of hashtags.

One needs to understand the different nature of the various social media platforms to establish which one would be the best for his or her brand. Check out this infographic from  Louisem.com to help you decide which social media platforms are best for your business.

How to Use Social Media for Your Small Business [Infographic]

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The world of social media presents numerous opportunities for small businesses. With a potential outreach to over 2 billion people online, your company should take advantage of this marketing channel to attract more customers.

The unfortunate reality is that not enough small businesses are leveraging social media platforms. Only 53% are active, with others claiming that they don’t have enough time, resources, or manpower. You don’t have to spend millions of dollars on marketing to enjoy the benefits of social media. In fact, simple and strategic decisions can help you significantly boost your visibility online.

Here’s how to get started.

Identify your target audience

The biggest mistake many businesses (both small and large) make is to cast their net too widely. Instead of trying to reach everyone at once, a smarter approach is to understand your best customers and reach out to them in a more personal manner.

For example, if you’re looking to attract environmentally conscious buyers, you may begin by targeting Facebook groups (or Twitter hashtags) that focus on environmental awareness and sustainability.

Establish a brand identity

You also need an “online home” where potential customers will find you when they come looking. Start by creating branded social media pages- with your logo clearly displayed on each page. This is a critical way of establishing brand identity and gaining the trust of your customers.

With the above tips, you’ll be on your way to generating high quality leads on social media- without having to spend a fortune.

Thanks to the folks at PostPlanner for this excellent infographic.

Social Audience Guide [Infographic]

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Social media has become a multi-billion dollar industry and there are more people using it than ever! Any business that wants to succeed needs to have active engagement on social media.

One of the fastest growing segments of social media isn’t text-based but picture based. Instagram and Pinterest focus on the visual element and offer a very engaged audience for companies to reach out to. Despite both being focused on images each has slightly different user bases making each unique.

Instagram

With 800 million monthly users, Instagram is a platform in touch with the younger generations. 59% percent of Instagram’s user base is between the ages of 18 and 29.

Notably, 54% of teenage users say Instagram is the best place to learn about new products. Additionally, Instagram is popular on mobile devices with 91 million mobile users per month versus 21 million on the desktop.

Pinterest

By comparison, Pinterest has 200 million monthly users, however, offers a different market segment. Among Pinterest users, 60% have children under the age of five and 66% of women between the ages of 25 and 54 use the platform.

Among millennial users, 80% say Pinterest helps them find things they’ll want to purchase. Much like Instagram, Pinterest sees most of its use on mobile with 70 million compared to 27 million on the desktop.

Check out the rest of the stats below! Thank you to Spredfast for this helpful infographic.

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4 Reasons Why Your Social Media Strategy is Failing

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Is your social media strategy failing? Would you like to fix it?

If your social media strategy is failing, you’re not alone as only 12% of companies feel they are using social media effectively.

Many companies struggle with social media because they are making some easily avoidable mistakes while executing their strategies. Therefore, in this article, I am going to list out what they are and how you can rectify them…

#1 You don’t update it often enough

If your social media strategy is based on what worked a few months ago, then, of course, it is going to fail. Social media is constantly changing.

Every social network will regularly update their algorithms, design, user interface, rules, etc.

Take Facebook, for example, they have altered their algorithm several times. Earlier when organic reach was high you could post content directly and drive high levels of engagement and traffic. Hence, lots of businesses did this.

But since 2014 when organic reach drastically declined some businesses evolved. They began investing in ads along with organic methods. They also modified their strategy to include other social networks like Pinterest, Snapchat, and Instagram which drive more engagement.

Those that paid attention and evolved are still thriving while those that still follow the strategies that worked before 2014 are failing.

Hence, stay updated with the latest social media changes by subscribing to official social media blogs and other social media news websites.

Also, keep an eye on your social media analytics to make sure engagement is regularly increasing.

And every time you get a hold of the latest news and statistics, modify your strategy to suit the social networks and your audience.

#2 Your content isn’t good enough

Years back businesses didn’t know the importance of content in social media marketing. They only shared links to their products on social media and hoped for sales.

Now businesses understand the integral role content plays. Therefore, a lot of them are creating it. In a month around 80 million blog posts are published on WordPress blogs alone.

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But the problem is that most of them are creating content just for the sake of it. It’s not good enough.

To stand out from the sea of content, your content should be among the best.

One way to do this is by writing longer blog posts. Blog posts that are longer than 3,000 words get the most shares.

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Most people write blog posts that are less than 1,000 words long. Therefore, when you write longer more informative posts you will easily stand out from the competition and drive more shares on social media.

Someone who creates long-form content regularly is Neil Patel. An example is this post, Social Media Marketing Made Simple. It is more than 3,000 words long.

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Neil writes long posts just like this one on a regular basis. They also contain quality information all throughout.

You too should begin investing more time writing blog posts like this one.

#3 You don’t have a properly planned funnel

Many businesses have realized the importance of capturing leads as email is nearly 40 times more effective than social media in the acquisition of customers.

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This is why when you visit most blogs these days there are several lead-capturing forms.

Once the person signs up they are sent a welcome email and their nurturing process stops right there. After that, the only emails they send are sales emails promoting their products and services.

If you want to stand out from the competition here too you should send out a series of educative emails containing several more tips.

They should be shared in a series of 4 to 5 emails. These tips will build trust and help you establish yourself as an authority on the topic.

You should also continue sending out more content to read once a week at least.

These emails, your lead capturing method, your content and social media comprise to form a basic funnel. Most people don’t plan this out properly and run them separately.

If you share quality content and build a strong relationship with your audience this way your sales email that is interspersed with educative emails will perform a lot better.

Hence, plan and set up a funnel from today onwards instead of only using social media to drive traffic and capture leads.

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For detailed tips on how to build a funnel check out this free course, Email List Building, from Leadpages. I have been a subscriber to the Leadpages newsletter for a long and I can assure you they have a wealth of information on running funnels.

#4 You aren’t social

I have come across several social media pages that post quality content and drive tons of engagement in the forms of reshares, likes and comments. But the mistake they make here is not engaging back.

Social media is all about being social. If you want your social networks to bring in top quality results, you should engage back with people by thanking them for resharing your content and responding to comments.

When your social media management plan places an emphasis on communicating back it shows people that they are an important part of the community. This will encourage them to engage with your content in the future as well.

Therefore, from today onwards set a little time aside to engage back with your social media followers.

Now fix your social media strategy

These are the mistakes businesses regularly make with their social media strategies. Use my above tips to rectify your current strategy and avoid making them in the future.

What mistakes have you noticed others make with their social media strategies? How can they fix them? Please leave your comments below.

Customer Care via Social Media [Infographic]

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A-Guide-to-Social-Media-Customer-Care-infographic-315Communicating with customers via social media allows companies to respond to customer concerns in real time, build brand loyalty, and receive useful feedback. A well managed social media account can turn a negative customer experience into a positive interaction and improve a company’s reputation with consumers.

However, the opposite is also true and a mismanaged account can have a lasting negative impact. A key part of social media interaction is how a company handles the initial response. Here are three tips to start the process off on a positive note.

Three Steps For Positive Customer Interaction

Respond Quickly:

First and foremost a company should respond to customer complaints or questions in a timely fashion (within an hour). Being ignored only increases customer frustration. Also, many social media complaints go ignored so by being responsive a company stands out for the better.

Use Names:

A company should address a customer by their name (or username) and also sign their postings as well. This helps frame the conversation in a friendly tone. By referring to a customer by name it shows a company cares about them as an individual.

Communication Channels:

Not all customers want their conversations with a company made public. A business should always be aware of a customer’s comfort level with a conversation and offer to it move it direct messaging if desired.

Excellent infographic! Thanks, HeadwayCapital.com

A Guide to Social Media Customer Care